Frequently asked questions.

You can book online through our booking page in just a few minutes: pick your service, choose a date and time, and confirm. You can also call us or request a free quote if you're not sure which service you need.

You can reschedule or cancel for free up to 24 hours before your appointment. Just contact us by phone or email and we'll sort it out straight away.

We recommend booking at least 48 hours in advance. Same-day bookings are available subject to availability, give us a call and we'll do our best.

Absolutely. We offer weekly and fortnightly recurring cleans at a discounted rate. You can set this up when booking online or mention it when you call.

We're based in Hampton Park and cover 42 suburbs across South East Melbourne, including Narre Warren, Berwick, Cranbourne, Dandenong, Keysborough and Pakenham. A small travel charge applies in a few outer suburbs. Check your suburb or postcode on our Areas page.

Yes. We clean GP clinics, dental, physio and allied health practices after hours, using hospital-grade disinfectants and colour-coded cloths. Clinical and sharps waste stays with your licensed waste contractor.

Yes. We clean lobbies, hallways, stairwells, lifts, bin rooms and car parks on a weekly or fortnightly schedule, and can send your owners corporation manager a photo report after each visit.

Yes. We clean boutiques, shops and showrooms before opening or after closing, including shopfront glass, fitting rooms, counters and floors.

Yes. We steam clean carpets using hot water extraction and deep clean fabric couches and mattresses. Carpet cleaning can be done on the same day as an end of lease clean.

House cleaning and wheelie bin cleaning can be booked and paid online. For everything else, including Airbnb, end of lease, business and carpet cleaning, request a free quote and we'll get back to you within 2 hours.

Every OzClean team member is background-checked, fully insured, and completes our in-house training program before their first job.

On weekly and fortnightly plans, we assign you a dedicated cleaner so they get to know your home and your preferences. For one-off cleans, we assign the best available team member.

Not necessarily. Many clients provide a key or access code. We handle your home with complete care and professionalism, so you can trust us whether you're home or not.

We bring everything we need, including all equipment and cleaning products. You don't need to supply anything.

Absolutely. We use only non-toxic, biodegradable cleaning products that are safe for the whole family including pets.

If you have specific product preferences or allergies, just let us know when booking and we'll accommodate where possible.

Pricing is based on the service type, property size, and frequency. We show starting-from prices on each service page, and you can get an exact quote for your specific property in minutes.

Never. We agree on the price upfront before any work begins. The quote you receive is the price you pay, no surprises.

We accept all major credit and debit cards and secure online payment. Payment is collected in full when you complete your booking.

We run a few standing offers: 20% off your first clean, a bundle deal (book 3, get the 4th free), and a $30 referral credit for both you and the friend you refer. Mention any of these when you book or request a quote and we'll apply it.

If you're not 100% happy with your clean, contact us within 24 hours and we'll return to fix any issues completely free of charge. No arguments, no hassle.

All our cleaners are fully insured. In the rare event of accidental damage, contact us and we'll resolve it promptly through our insurance process.

Yes. Our move-out clean is designed to meet real estate inspection standards. If any cleaning item is flagged at your inspection, we'll return to fix it at no cost.